The magic of great quality comes from monitoring the pulse of your facility and working proactively to ensure that service levels are exceeded.
When problems are detected, they are clearly communicated to all stakeholders and effectively resolved. We work in partnership with our clients and the facilities we serve to ensure that our company delivers what we have promised.
Consistent service begins with sound HR recruitment of staff and supervisors and is supported by clearly delivered training and a stellar record of retention. Language barriers are removed and successful solutions applied when working with the challenges of a diverse, entry level workforce. Clear, concise, and effective communication is the key to Vibraclean’s HR success.
Our supervisors closely monitor each facility they serve, and we invest in their comprehensive training. Service levels are established, clearly communicated, and easily accessible by all stakeholders. Our knowledge base keeps track of the unique features and challenges of each site, and performance is routinely checked at each location.
Vibraclean’s approach is proactive. Our metrics identify deficiencies and allow us to quickly take action. We have a no-nonsense approach to discipline. Without pointing fingers when errors and deficiencies occur, we acknowledge them, make a record in our knowledge base, and ensure they are not repeated. All deficiencies are tracked and examined to pinpoint the root cause of any issue.
We understand that technology by itself cannot be relied on to meet a facility’s needs. Technology systems such as issue tracking, quality assessment, time reports, and knowledge base work in tandem with the human factor of service delivery. Industry-experienced staff, seasoned supervisors, ample site visits, interviews and meetings, genuine interest, and “old-fashioned elbow grease” are all required to effectively monitor the pulse of a facility.
